We accept a large number of credit cards, including Visa, MasterCard, Discover, American Express, and JCB. Payments are securely processed through Chargebee and Stripe. 

Hosted words are the number of source words translated into a specific language in your organization. Duplicate source strings with identical translations in the same language are only counted once. The hosted word count remains unaffected by untranslated languages. Please note that, Chinese, Japanese, and Korean are handled differently.

Collaborators are all the people involved with your translation projects on Transifex. This includes people from your company/ organization, such as developers and project managers, as well as the translators and reviewers you work with.

Yes. You are able to change your plan at any time. The upgrade will occur as soon as you submit your request, whereas the downgrade will only be reflected in your next billing cycle. To change your plan, just visit your subscription page and apply the desired changes.

We are proud and humbled to be hosting the largest Open Source translation community in the world. We offer Transifex for free to Open Source projects that have no funding, revenue, and/or commercialization model. If you have a question whether your organization qualifies for our Open Source program, please contact us.

Translators must either be invited to an organization or request to join one of the public projects.

Yes. Transifex’s SOC 2 Type II report did not have any noted exceptions and therefore was issued with a “clean” audit opinion.

The pricing for the add-on follows a recurring subscription model. This means that the cost is billed on a recurring basis, allowing you to integrate and continue utilizing the add-on feature as part of your ongoing subscription with Transifex.

We offer volume-based discounts for the AI Words add-on. The pricing structure is designed to provide cost savings as you increase the volume of words. The more words you purchase, the lower the cost per word, allowing for greater efficiency and cost-effectiveness as your usage scales.

The billing cycle for the AI Words add-on is tied to the duration of your main subscription. If your main subscription is on a monthly plan, the billing cycle for the add-on will be monthly. Similarly, if your main subscription is on an annual plan, the billing cycle for the add-on will be annual. This ensures alignment with your overall subscription duration, providing flexibility in billing frequency based on your chosen subscription model.

Yes, there is flexibility in adjusting your subscription for the AI Words add-on. While you have the option to purchase additional words during the term, modifications such as removing the add-on or reducing the purchased capacity can be processed upon your subscription renewal. This allows you the freedom to tailor your subscription to evolving needs, ensuring you have the right word capacity for your requirements at each renewal cycle.

No penalties. When you reach your AI words limit, AI-powered features pause until you add more capacity or until your allocation renews. You'll receive notifications at 80% and 100% of usage, so you can top up in advance. Annual subscribers can purchase additional AI words packages at any time during their subscription. Reducing or removing the add-on is processed at renewal.