Cookies Policy

Last modified: November 25, 2020

Our team is committed to providing an excellent user experience, and to protecting and respecting your privacy while we do so. This policy sets out the cookies that we use, why we use them, and how you can manage their use. Our general Privacy Policy details how we use your personal data, therefore please read both policies.  By visiting our website located at www.transifex.com and/or using or accessing our translation management applications available on our website or agreeing to contract with Transifex to purchase or subscribe to products and services, you are accepting to the practices described in these policies.

1.  What are cookies?

A cookie is a small file, typically of letters and numbers, that a website sends to your browser that is then stored on your system. Cookies are used because they allow a website to recognize a user’s device. Information collected in this way can be used to identify you, unless you change your browser settings as set out below. Cookies do not typically identify you as an individual, just the device you are using.

2. What cookies do we use?

We use cookies as part of our normal business to enhance user experience and to track patterns of user behavior on our website and services.  In this section we describe the types of cookies that we use. Please note that third parties may also set cookies via our website as set out in the section below, over which we have no control.

Cookies placed and used by Transifex fall into the following categories, each of which are strictly necessary cookies that cannot be disabled:

  • Authentication cookies which are required for the operation of our applications. They include, for example, cookies that enable you to log into secure areas of our applications, and the system tracks the actions of a specific person (based on the cookie) in use of the application. This information is associated with the individual.  This information is not used for anything except allowing the person to log into the applications.
  • Cross site request forgery cookies which we use to prevent certain Cross Site Request Forgeries attacks that rely on setting a cookie.   See how it works.

 

At this time, we do not respond to Do Not Track signals that we receive from your browser.

3. Third party cookies used on our website and applications

Third parties such as advertising networks and providers of external services like web traffic analysis services may also track users over time and over our website, applications, and third party websites.  These third parties also place cookies, via our website and applications. These cookies are likely to be analytical, performance cookies or targeting cookies, including the following. You can learn more about each of these cookies by clicking on the name of the cookie and following the link.

ChurnZero

We use tools such as CZ to provide the best Customer Support experience and understand how much of Transifex’s functionality you are using. This way, we can debug workflow issues, suggest features which can fix your problems and offer the most of the Transifex service.

Intercom chat system

Our chat systems are used by our team to provide support to you and answer questions you may have. Their third-party cookies are used to create a user profile for you so that whenever you chat with us, you can see your chat history. The information collected may include pages visited, links clicked, non-sensitive text entered, as well as information more commonly collected such as IP address, referring URL, browser, operating system, cookie information, and Internet Service Provider. For some of these purposes, cookies may be tied to personal information.

Hotjar

We use Hotjar in order to better understand our users’ needs (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.)  and to optimize this service and experience. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Google Analytics 

Google Analytics supports two JavaScript libraries (tags) for measuring website usage: analytics.js and ga.js. The following sections describe how each uses cookies.

The analytics.js JavaScript library is part of Universal Analytics and uses first-party cookies to:

  • Distinguish unique users
  • Throttle the request rate

 

The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Throttle the request rate
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables

 

You can find out more about this popular website analytics tool here: http://www.google.com/analytics/index.html.  These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. All of this information is anonymized. Google takes the privacy and security of your Google Analytics data seriously and you can find out more about how it protects your data here: http://www.google.com/analytics/learn/privacy.html. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Google DoubleClick

The Conversion Tracking feature of AdWords also uses cookies. To help you track sales and other conversions from your ad, it adds a cookie to a person’s computer when the person clicks an ad. People can disable Google’s Conversion Tracking cookie in their Internet browser’s user preferences settings.

Google Tag Manager

Google Tag Manager is a tag management system that allows our team to quickly and easily update tags and code snippets on our website.

Facebook

We use Facebook Tracking pixel to monitor how successful our Facebook Ads actually were—giving more accurate conversion stats—and create custom audiences based on site traffic.

LinkedIn

We use LinkedIn Tracking pixel to monitor how successful our LinkedIn Ads actually were—giving more accurate conversion stats—and create custom audiences based on site traffic.

Quora Pixel

The Quora Pixel is a tool that is placed in our website code to track traffic and conversions. When someone clicks on our ad and lands on our website, the Quora Pixel allows us to identify how many people are visiting our website and what actions they are taking.

HubSpot

HubSpot is a marketing automation service that is used to provide our website users with personalized information, the ability to download content and send emails. The HubSpot third-party cookie analyzes browsing activity to create a user profile based on the pages a user has visited the site.

NewRelic   (infrastructure monitoring – not people monitoring)

New Relic uses an enhanced version of the Episodes JavaScript library to perform browser measurements, the same library used by Google Analytics. Page load timing (sometimes referred to as real user monitoring or RUM) also creates the following cookies in end-user browsers.

4.  Adjusting your settings, and more information

Disabling other cookies

You can disable and/or delete cookies by using your browser settings, except that certain strictly necessary cookies may not be disabled.  Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser.  The “help” function within your browser should tell you how to do it.  The best way may be to close your browser and then search for “cookie folder” or “cookie manager” or simply “cookie”.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

 

 

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