How we commit to protecting your personal information
Effective date: November 16, 2021.
We — meaning Transifex, doing business as Transifex (also “we,” “us,” “our,” and “Transifex”) — take very seriously the respect and protection of your privacy and security, and we are committed to fair practices that protect the information you share with us.
Our commitments to employees are governed by our internal employment policies.
In all instances, we are committed to transparency with our customers, employees and protecting your data privacy.
If you have any questions or concerns about our use of your Personal Information, then please contact us using the contact details provided in the section titled “Contacting Us”.
All of the different forms of data, content, and information described below are collectively referred to as “information.”
When you interact with the Service and in connection with our events, and sales and marketing activities, we collect information that alone or in combination with other information could be used to identify you (“Personal Data”), as described below.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data with our service (e.g. in the content you upload), we will not be able to tell. We will treat all the personal data included in files and content uploaded as ordinary personal data.
You have the right to be ‘forgotten’. Send us an email at firstname.lastname@example.org requesting the deletion of your account and removal of personal information and we will delete your information unless we have another legal reason to hold your personal information (such as a legal claim or a regulatory requirement).
We use your personal information for the following purposes:
In order to collect and/or use your personal information we have at least one of the following legal bases:
You have given us clear and explicit consent to process your personal information. If you have previously given consent to processing your information, you can withdraw such consent at any time. You can do this by emailing us at email@example.com. If you do withdraw your consent, and if we do not have another legal basis for processing your information we will stop processing your personal information.
Processing your information is necessary for a contract to be formulated and executed in order for us to be able to provide our products and services or because such information is necessary before entering into that contract.
If you have been our customer in the past, we may communicate with you via email, in order to inform you about products and services similar to the ones you showed interest in.
Processing your information is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests may include the following:
In each case, we found that these legitimate interests were not outweighed by your rights and interests. If you require further information about the balancing test that Transifex has undertaken to justify its reliance on the legitimate interest legal basis under the GDPR, please see Section ‘Contacting Us’ for further details on how to contact us.
Processing of your information is necessary for compliance with a legal obligation to which we are subject (for example to provide you with invoices, report to tax authorities etc).
We may share personal information as follows:
If you are residing in a country that is a member state of the European Economic Area (i.e. EU, Norway, Lichtenstein, Iceland) and pursuant to applicable data privacy legislation, we shall make sure that you exercise the following rights:
You can exercise all the aforementioned rights by emailing us at firstname.lastname@example.org. We shall address your request within 30 days of its receipt unless it is too complicated or we are dealing simultaneously with too many such requests. In the latter case, it may take us up to two additional months to address your request, but we will let you know if that is the case within 30 days of the receipt of your initial request.
Please note that exercising the above rights presupposes that we have collected such personal information ourselves and/or process them for our own purposes. If these data have been entrusted to us by third parties while we are providing our services to them (for example while customers upload content on our platforms) we are only processing such data on their behalf and under their instructions (we are processors under EU Law). Accordingly, if we receive a request from you to exercise your right we are not obliged to address it since such a request should be forwarded to our customers instead (controllers).
We would be happy to spend the time and effort necessary to address any of your privacy concerns, however, if you believe that your rights have not been properly addressed you can file a complaint regarding our use of your information to the Data Protection Authority of your habitual residence or place of work.
We will retain your information, which may include general personal information, for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.
Our Service offers publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. For questions about your Personal Information on our Service, please contact email@example.com.
Our Site includes links to other Web sites whose privacy practices may differ from those of Transifex. If you submit personal information to any of those sites, your information is governed by their privacy statements. We cannot control or be held responsible for third parties’ privacy practices and content. Please read their privacy policies to find out how they collect and process your personal data.
The security of your information is important to us. We thus implement appropriate technical and organisational measures to help protect the security of your information.
We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We have implemented various policies including pseudonymization, encryption, access, and retention policies to guard against unauthorized access and unnecessary retention of personal data in our systems.
Your password protects your user account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after having used the Transifex Service.
If you have any questions about security on our website, you can contact us at firstname.lastname@example.org.
Our Services are not directed to persons under 18. We do not knowingly collect personal data / personally identifiable information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at email@example.com. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information from our files.
Transifex may use the following sub-processors to support the delivery of our services: Stripe, Inc. – ChurnZero, Inc. – Intercom.com, Inc. – Google LLC – Amazon Web Services, Inc – Mailgun Technologies, Inc. – Chargebee, Inc. – Fastly, Inc. – Hubspot, Inc. – Salesforce, Inc – Gengo, Inc – TextMaster – Atlassian