We accept a large number of credit cards, including Visa, MasterCard, Discover, American Express, and JCB. Payments are securely processed through Chargebee and Stripe.

Hosted words are the number of source words translated into a specific language in your organization. Duplicate source strings with identical translations in the same language are only counted once. The hosted word count remains unaffected by untranslated languages. Please note that, Chinese, Japanese, and Korean are handled differently.

Collaborators are all the people involved with your translation projects on Transifex. This includes people from your company/ organization, such as developers and project managers, as well as the translators and reviewers you work with.

Yes. You are able to change your plan at any time. The upgrade will occur as soon as you submit your request, whereas the downgrade will only be reflected in your next billing cycle. To change your plan, just visit your subscription page and apply the desired changes.

We are proud and humbled to be hosting the largest Open Source translation community in the world. We offer Transifex for free to Open Source projects that have no funding, revenue, and/or commercialization model. If you have a question whether your organization qualifies for our Open Source program, please contact us.

Translators must either be invited to an organization or request to join one of the public projects.

Yes. Transifex’s SOC 2 Type II report did not have any noted exceptions and therefore was issued with a “clean” audit opinion.

The pricing for the AI Words add-on is structured around packages of words. We offer various packages that you can utilize for AI translations. The pricing is tiered, allowing you to select a package that aligns with the scale of your usage, offering a customized and cost-effective solution for integrating AI capabilities into your workflow.

The pricing for the add-on will follow a recurring subscription model. This means that the cost will be billed on a recurring basis, allowing you to integrate and continue utilizing the add-on feature as part of your ongoing subscription with Transifex.

The AI Words add-on is a separate cost and is not included by default in the plans. It offers additional functionalities beyond the standard plans, providing users with the flexibility to choose and customize their subscriptions based on their specific AI needs.

We offer volume-based discounts for the AI Words add-on. The pricing structure is designed to provide cost savings as you increase the volume of words. The more words you purchase, the lower the cost per word, allowing for greater efficiency and cost-effectiveness as your usage scales.

The billing cycle for the AI Words add-on is tied to the duration of your main subscription. If your main subscription is on a monthly plan, the billing cycle for the add-on will be monthly. Similarly, if your main subscription is on an annual plan, the billing cycle for the add-on will be annual. This ensures alignment with your overall subscription duration, providing flexibility in billing frequency based on your chosen subscription model.

Yes, there is flexibility in adjusting your subscription for the AI Words add-on. While you have the option to purchase additional words during the term, modifications such as removing the add-on or reducing the purchased capacity can be processed upon your subscription renewal. This allows you the freedom to tailor your subscription to evolving needs, ensuring you have the right word capacity for your requirements at each renewal cycle.

There are no penalties or fees. It's important to note that once you reach the word limit, any additional word consumption will not be possible, ensuring you have control over the charges associated with the add-on. You will also receive notifications when you reach 80% and 100% of your word limit. This ensures that you have the time to evaluate your usage, make informed decisions, and, if needed, purchase additional words before reaching the limit.