Putting Our People and Customers First
As an organization, Transifex has taken a number of steps to make sure that our services carry on without interruption during the COVID-19 global pandemic. We’ve put a number of measures in place to ensure that our people can be safe and productive wherever they are while maintaining our quality service.
Our Team & Community
We are focusing our efforts on protecting the health of our team, so that we may provide the best service possible to all of our customers. A cross-functional team at Transifex meets multiple times per week to assess developments concerning the virus. We review local, state, and federal advice and guidelines to protect the health and safety of our employees. Here are some of the steps we have taken in response to COVID-19:
- We’ve asked our employees to work remotely. As a global and dispersed team, our organization is prepared for online-only interactions. We have already set up many of the processes that are necessary for our employees to be successful in a remote environment.
- We are working on a case-by-case-basis for things we don’t regularly do remotely, such as interviews, new hire onboarding, IT maintenance, office operations, events, and more.
- We are minimizing the risk of exposure to our employees and partners from outside sources. As a result of this, we have chosen to avoid all non-essential travel and canceled any face-to-face meetings with our customers and partners.
- Our current guidance to employees is to participate virtually in any meeting or event. We have provided our team with all the necessary tools and resources in order to continue their work without any interruption to our service.
Being There for Our Customers
Our support team is prepared to help in every way they can. They are an inherently distributed team and we are fully committed behind our continued support for all our customers, including our Premium and Enterprise ones. We encourage anyone with questions or concerns to please feel free to contact us or reach out directly to your Customer Success Manager. Any issues that might arise will be recorded as always on our Status page.
We know that this is a stressful and uncertain time. We’re committed to playing our part in the effort to reduce how fast this virus spreads and prioritize the steps necessary to ensure the health of our team and community and the continuity of our services. We hope this helps you understand how our team at Transifex is planning and responding to this global pandemic.