Zendesk translation integration

AI-powered help center localization

Translate your Zendesk content in the simplest, easiest way—without copy-paste, manual exports, or scattered tools. The Transifex integration connects directly to your Help Center, tickets, live chat, and messaging, so every customer touchpoint stays multilingual and up to date. With AI-powered translations, real-time sync, and one centralized platform, you can deliver consistent support experiences in every language—fast, accurate, and at scale.

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Book your 30-min demo

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Trusted by top product, design, and engineering teams

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Why Transifex is built for Zendesk translation

Transform how your teams manage multilingual customer support. The Transifex–Zendesk integration brings speed, accuracy, and consistency to every support channel.

Automate Help Center localization

Keep your knowledge base up-to-date in every language. Sync categories, sections, and articles from Zendesk Guide to Transifex, then publish translations automatically when they meet your completion thresholds.

A diagram illustrating the role of Language AI in a translation workflow. It shows the AI's contributions to Glossary & Style Guide Generation, Context-Aware Translation, and TM (Translation Memory) Cleaning & Optimization.
Translate tickets, chats, and messaging instantly

Provide real-time translations for customer tickets, live chat, and social messaging. Agents see messages in their preferred language without leaving Zendesk.

This image shows a menu with a language selector (English and Italian flags) and a list of options: Context, Glossary, Style Guide, and Brand Voice. This highlights how a platform's tools and resources ensure fast and high-quality translations by providing all necessary information.
Quality control with built-in intelligence

The Translation Quality Index (TQI) automatically scores each translation for fluency, accuracy, and context, approving high-quality results instantly and sending only flagged items for review.

Benefits_AI translation analysis
Custom terminology and style consistency

Glossaries, style guides, and translation memory ensure your brand voice stays consistent across every Help Center article, ticket macro, and customer conversation.

See how it works
This image displays a file upload interface where users can select the source language and drag and drop files like .po and .json to translate. It also shows options for a Brand profile and Glossary, demonstrating the use of advanced tools to ensure consistent and accurate translations.
A diagram illustrating the role of Language AI in a translation workflow. It shows the AI's contributions to Glossary & Style Guide Generation, Context-Aware Translation, and TM (Translation Memory) Cleaning & Optimization.
This image shows a menu with a language selector (English and Italian flags) and a list of options: Context, Glossary, Style Guide, and Brand Voice. This highlights how a platform's tools and resources ensure fast and high-quality translations by providing all necessary information.
Benefits_AI translation analysis
This image displays a file upload interface where users can select the source language and drag and drop files like .po and .json to translate. It also shows options for a Brand profile and Glossary, demonstrating the use of advanced tools to ensure consistent and accurate translations.

Meet Transifex — powering your global Zendesk experience

Transifex isn’t just a connector — it’s a complete localization platform designed for scale.

Advanced AI translations

Trained on your terminology, style guides, and past translations for context-aware accuracy.

 

Translation Memory & TM leverage

Reuse exact and fuzzy matches automatically to cut costs and speed up turnaround.

Visual context for translators

Attach Help Center screenshots so translators see where content lives and how it’s used.

Custom workflows & automation

Build multi-step workflows with automated triggers for translation, review, and publishing.

Analytics & reporting

Track translation volume, TQI trends, post-editing effort, and localization ROI.

40+ native integrations

Extend beyond Zendesk with tools like Figma, WordPress, Contentful, GitHub, and more.

What we deliver for Zendesk teams

80%
faster content localization cycles
87%
less manual review work
30%
higher CSAT

How Transifex fits into your Zendesk workflow

Once the integration is set up, here’s how your team manages multilingual support content inside Transifex.

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Step 1: Manage and prioritize content

From within Transifex, choose which Help Center articles, macros, or active ticket queues to translate first. Organize by priority, campaign, or language launch schedule.

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Step 2: Translate with your chosen method

Use Transifex AI for fast, brand-aware translations, integrate MT engines like DeepL or Google Translate for scale, or assign work to professional linguists for sensitive or technical content. Translation Memory and glossaries ensure consistency across all channels.

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Step 3: Review, approve, and go live

TQI automatically scores each translation. High-quality results publish instantly to Zendesk, while flagged items go through review. You can release content live or as drafts for internal QA before customer access.

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Dierk

Sr Manager Localization & Systems, Hubspot

hubspot
80%

Faster localization workflows

With Transifex, we’ve been able to significantly reduce turnaround times for translations, enabling us to launch new features and products across all languages at the same time.

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Yichi Chen

Product Manager, EventMobi

eventmobi
7x

Faster content roll-out

With Transifex, we’ve been able to significantly reduce turnaround times for translations, enabling us to launch new features and products across all languages at the same time.

Learn more
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Julia

Sr Training Manager, Celonis

celonis.D
70%

Less time spent on translations

Transifex has cut our time-to-market in half and accelerated our translation processes. It truly feels like we are one team, working together towards a common goal.

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Go global with the Transifex Zendesk translation integration

Launch multilingual support faster, with higher quality, and without manual work.

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Zendesk translation FAQs

Still got questions? Talk with the Transifex team today.

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How do I translate Zendesk tickets automatically?

Install the Transifex–Zendesk integration, enable ticket translation in settings, and let Transifex AI handle inbound and outbound messages in real time. Glossary terms and style guides ensure accuracy.

Can I translate Zendesk Help Center articles in bulk?

Yes. Select multiple categories or sections for translation at once. The integration preserves formatting, images, and embedded references, so translated articles maintain their structure.

Does the integration support live chat and messaging?

It supports Zendesk live chat, social messaging, and Sunshine Conversations, translating each exchange instantly without leaving the Agent Workspace.

How does Transifex ensure quality for Zendesk translations?

TQI scores every translation based on accuracy, fluency, and context. Approved translations are published automatically, while those that need attention are routed for review.

Can I protect sensitive data when translating tickets?

Yes. The integration supports PII redaction and runs translations through secure, GDPR- and SOC 2-compliant workflows to protect customer information.

How fast can I launch a multilingual Zendesk Help Center?

Most teams launch in days. Automated sync, AI translation, and instant publishing remove the need for manual processes, so you can scale quickly without extra resources.

Can I use different translation methods in Zendesk?

Yes. Combine Transifex AI with integrated MT engines like DeepL or Google Translate, or assign content to professional linguists, depending on the type and importance of the material.